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Field staff go high-tech
A major internal project by the City of Port Adelaide
Enfield has vastly improved our capacity to provide
efficient on the road service delivery to the community.
The Council’s 174 field staff now have access to Ipads
and new computers systems to replace paper-based
management of customer service work order requests.
This has removed a lot of the costly overheads associated
with data entry, missing forms, paper handling and
error correction.
And it’s already shown immense benefits; from the initial
customer request and job scheduling, through to labour
cost planning, plant management and reporting.
Acting Director of Technical Services, Gary Baker, said,
“The new software alongside the new work orders
iPad app has changed the response time of field staff
dramatically whilst increasing Council’s ability to provide
quick and effective services.”
The new systems also allow more effective planning and
scheduling of tasks. In the past, field staff would have to
return to the depot to pick up paper-based job allocations,
now these can be sent directly to the nearest team out on
the streets to action immediately
“The team’s ability to structure daily works to suburbs has
shown and proven to be more productive in organising
their program work and customer service requests,” Mr
Baker said.
For example, a resident might report rubbish dumped in
the Council area via the Online Services portal at
This report is then automatically uploaded into the
customer request system and can be allocated directly
to the crew responsible for collection. In some cases,
dependant on crew workload and availability, some
requests are being responded to within just two hours.
Field staff have embraced the technology and the system
has generated positive feedback from the community. This
initiative exemplifies how Council is progressively taking
advantage of new technologies to increase efficiencies.
Scholarships on Offer
Young Entrepreneur
Scholarship
Calling all Young Entrepreneurs in Port Adelaide
– you now have the opportunity to apply for
the Peter Kittle Holden Port Adelaide Young
Entrepreneur Scholarship. The successful
applicant will receive prizes to a total value of
$10,000 including a Rotary Business Lunch Gold
Card with free entry to the monthly Rotary
Business Lunches for 12 months, monthly
mentoring with the Adelaide Business Hub for
12 months, $2000 support and in kind advice
from Handley Accounting Services, a cash
scholarship of $1000, a $1000 discount voucher
for a new or used vehicle from Peter Kittle
Holden and business promotion opportunities.
To apply you must be under 30 years of
age, have an early stage business, be able to
describe and demonstrate growth, innovation
and potential for your business and be able
to commit to keeping your business in Port
Adelaide for 5 years. For details on how to apply
and other eligibility criteria please visit the Port
Adelaide Enfield Council website: www.portenf.
ATSI Tertiary Education
Scholarships
The City of Port Adelaide Enfield is inviting
applications for two scholarships to support
Aboriginal or Torres Strait Islander tertiary
students enrolled at University
of Adelaide, Flinders University or University of
South Australia.
The closing date for applications is
15 April 2016.
The two scholarships are valued at $5000 each.
Contact Janet on 8405 6868 or email
for an
application pack.
Field Staff embrace new technology