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27
Strategy /
Goal
Performance Indicator 2011-2012 Target and Report on Performance
2012-2013
Target
Monitor social,
environmental and
economic trends to
enable Council to
forward plan and
respond effectively
on behalf of the
PAE community.
(CS27)
State of Society, Environment
and Economy Reports
reviewed and updated.
Biennially
Actual:
State of Environment Report update completed.
State of Society
Report is updated.
Comparative Performance
Measurement Survey
conducted.
Annually
Actual: Annual community survey of Port Adelaide Enfield residents was
undertaken during April/May 2012. The results of the survey and overall result
of the Comparative Performance Measurement Project are available on the
Council’s website www.portenf.sa.gov.au.
Annually
Community Survey conducted. Biennially
Actual: Community Survey on quality of life indicators was conducted and
results available upon request.
Provide a high
performance
service to
effectively
and efficiently
manage Council’s
corporate records
in accordance
with legislative
requirements.
(CS28)
The adequate Records
Management Framework is met
in accordance with the State
Records Act.
Meet and maintain adequate levels as identified in each outcome of the
Adequate Records Management Framework
Actual: A report setting out the results of the audit conducted against the
Adequate Records Management Framework has been received and an Action
Plan developed for implementation in the short to medium term.
Meet and maintain
adequate levels as
identified in each
outcome of the
Adequate Records
Management
Framework
Business/system improvements
implemented.
Implement cost effective software enhancements to Records Management
systems in agreed project timeframes
Actual:
Key achievements in this area include:
Implemented Purchasing Index to facilitate electronic processing of invoices
Implemented electronic processing of Development Applications
Upgrade of Council’s electronic Records Management System resulting in
efficiency gains in record registration and retrieval.
Implement cost
effective software
enhancements
to Records
Management
systems in agreed
project timeframes
Quality internal customer
service provided.
90% of leadership group satisfied with Records Management service, surveyed
biennially.
Actual: Survey was not undertaken during 2011/2012.
90% of leadership
group satisfied
with Records
Management
service, surveyed
biennially.
Investigate
opportunities to
improve business
efficiency through
innovative
Information and
Communications
Technology
solutions. (CS29)
Opportunities assessed against
the Efficiency Framework,
and implemented at the
recommendation of key
stakeholders
Efficiency outcomes are reported to the Information Technology Strategy and
Policy Group biannually.
Actual:
Key highlights in this area include the introduction and deployment of the
following initiatives:
The ability for Conveyancers to lodge requests for Section 12 information online,
streamlining Councils internal processes
Asset revaluation upload for Finance, removing the need for data entry
Councils internal online vehicle booking system to assist with managing the
resourcing of Council vehicles
Streamlining of processes for the Council such as Animal Management,
Infringement, Water Tower inspections, Accounts Payable Process and Hall/
Community Centre/Reserve Monthly and Seasonal booking invoice process
Automating HR manual processes removing paper forms (Training request,
recruitment, vacancies, work experience requests)
Implemented a Mobile HACC solution for employees
Deployment of Libraries media screen
Deployment of the Online Land Management Agreement Register
Efficiency outcomes
are reported to
the Information
Technology Strategy
and Policy Group
biannually.
Provide cost
effective
and reliable
Information and
Communications
Technology
infrastructure
(CS30)
Corporate systems are
available for staff access
98% of normal office hours (8am-6pm Monday-Friday)
Actual:
Downtime target met within measure.
98% of normal
office hours (8am-
6pm Monday-
Friday)
Strategic Management Plans 2011-2012