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Strategy /
Goal
Performance Indicator 2011-2012 Target and Report on Performance
2012-2013
Target
Effective immunisation of
target communities.
90% of Year 8 students (with parent consent) complete the scheduled course of
vaccinations
Actual: 7%
Contract ongoing through Royal District Nursing Society.
90% of Year 8
students (with parent
consent) complete the
scheduled course of
vaccinations
Educational programs in place
for identified chronic diseases
in target communities.
1 additional program commenced
Actual: Not achieved.
1 additional program
commenced
Monitor the level
of assisted care
for residents
of supported
residential facilities
and boarding
houses within the
City in accordance
with legislation
(ES2)
Supported residential facilities
and boarding houses are
monitored to comply with
legislation.
Annual licensing
Actual: 23 Current year licensing completed - August 2011.
27 inspections of Supported Residential Facilities and 17 inspections of lodging
houses were undertaken. There are 10 licenced SRF premises and 13 licenced
lodging houses.
Annual licensing
Provide an efficient
and effective
general inspectorate
service that ensures
legal requirements
and community
standards are met
(ES3)
Council’s inspectorial services
are efficient and cost effective.
Increase % of expiation notices paid online
Actual: 6400 expiations issued this financial year with 30% (1930) paid on line,
an increase from 24% in 2010/2011.
Increase % of
expiation notices paid
online
Dog de-sexing and
microchipping scheme in
place and utilised.
Allocated vouchers distributed
Actual: Council’s de-sexing and micro-chipping voucher scheme has seen five
hundred and one (501) desexing vouchers issued and three hundred (300)
redeemed also three hundred and fifty one hundred (351) microchipping vouchers
issued and one hundred and seventy three redeemed for the year.
Allocated vouchers
distributed
Provide a safe and
pleasant public
environment (ES4)
Respond to customer requests
and administer legislation
(animal ownership, parking,
illegal dumping, outdoor
advertising, flammable growth,
non-compliant signs).
95% requests responded to within Customer Service standards
Community satisfaction with By-Laws and Animal Management
Actual: 93%
95% requests
responded to within
Customer Service
standards
Community
satisfaction with By-
Laws and Animal
Management
Education and promotion
programs in place for key
services.
Targeted education for safe parking around schools measured by the number of:
Visits
Expiations
Cautions
Responsible animal management obedience training classes achieved
Actual:
Education on parking prohibition is primarily through the distribution of
information sheets currently in seven languages. These are distributed via email to
all schools and during visits to the schools at the beginning of each term. Since the
start of the 2012 school year, there have been 53 visits resulting in 111 expiations
issued and five cautions given.
Targeted education for
safe parking around
schools measured by
the number of:
Visits
Expiations
Cautions
Responsible animal
management
obedience training
classes achieved
Minimise risk of
conditions in the
built environment
and within the
City that create a
potential risk to
health (ES5)
Respond to customer requests
with regard to communicable
disease.
95% requests responded to within Customer Service standards
Actual: 97%
Six notices under the Public and Environmental Health Act (Legionella
Regulations) were served for non-complying registered systems. 6 legionella cases
and 13 high count notifications were investigated.
A total of 281 customer requests were received with 127 related to insanitary
conditions.
95% requests
responded to within
Customer Service
standards
Provide an
efficient and high
performance
kerbside household
waste and recycling
service (ES6)
Waste services delivered to
customer satisfaction.
Customer Satisfaction Survey conducted six-monthly
Actual: 380 households surveyed, with 79% of respondents having ever used the
system, and 72% of that group were still using the system. 94% of respondents
would recommend the system to others.
Customer Satisfaction
Survey conducted six-
monthly
Council’s waste management
system is efficient and cost
effective.
Continuous improvement projects completed
Actual: Food Organics Survey undertaken and report received. The results are
available upon request and will form the basis of relevant educational strategies in
2012-13.
Over 23 tonnes of hazardous materials were collected over the 2 free hazardous
household chemical collection days held in May 2012 at Council’s Willochra
Street and Kilburn Depots. Around 15 tonnes consisted of old paints and motor
oils, and around 1kg of the extremely dangerous poison strychnine was safely
removed from the environment.
Continuous
improvement projects
completed
20
Strategic Management Plans 2011-2012