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Strategy /
Goal
Performance Indicator 2011-2012 Target and Report on Performance
2012-2013
Target
Educate the
community to
minimise waste and
improve recycling
levels (ES7)
Reduce waste to landfill.
By 25% of 2002/2003 levels by 2014 (75% of all household kerbside waste
recycled by 2016)
Actual: 48.9% of materials were diverted from landfill for 2011/12 financial year.
By 25% of 2002/2003
levels by 2014 (75%
of all household
kerbside waste
recycled by 2016)
Customer satisfaction with
education activities.
Customer Satisfaction Survey conducted six-monthly
Actual: Customer Satisfaction Survey was not undertaken during the financial year.
Customer Satisfaction
Survey conducted six-
monthly
Monitor and
enforce the quality
and standard of
development
approvals (ES8)
Planning and building
enforcements completed
within the standard timeframe
95% requests responded to within Customer Service standards
Actual: 100% of planning enforcements and 99% of building enforcements
responded to within the time frame.
95% requests
responded to within
Customer Service
standards
Building inspections meet
policy minimum.
20% of development approvals and 90% of swimming pools inspected
Actual: 29% of development approvals & 92% of swimming pools.
Under new legislation commencing July 2012, building inspection will be
required to substantially increase. Analysis of impact on inspections has been
undertaken and appropriate action is being pursued.
20% of development
approvals and 90%
of swimming pools
inspected
Programmed planning
inspections of sensitive
approvals.
Inspect DAP items
Actual: Council has responded to 100% of complaints within the corporate
timeframe. Proactive inspections have continued during the financial year.
Inspect DAP items
Building Fire Safety
Panel (BFSP) operations
conducted to meet legislative
requirements and improve
safety.
100%
Actual: Monthly BFS Panel meetings have been held to comply with legislative
requirements. 9 meetings held.
100%
Provide an efficient
and effective
development
assessment service
(ES9)
Documentation required for
development applications
is clearly and consistently
communicated to proponents.
Customer satisfaction survey
Actual: Council has updated its standard application forms to allow for the
introduction of electronic lodgements. No customer satisfaction survey has been
undertaken in the last financial year.
Customer satisfaction
survey
Applications are assessed
according to the Development
Plan and Act.
Audit – 100%
Actual: External audit to be arranged and budgeted for in future years - prior to
end of 2016.
Audit – 100%
Planning decisions issued
within statutory timeframe.
100%
Actual: 96%
The mid year quarterly report showed 96% of consent applications were issued
within the statutory time frame.
100%
Building Rules consents issued
within statutory timeframe.
100%
Actual: 98% of Building Rules consents issued within statutory timeframes.
100%
Development Assessment
Panel (DAP) operations
conducted to meet legislative
requirements.
100%
Actual: 100%
All DAP meetings held in accordance with the legislation.
100%
Increase in range and quality
of online services associated
with development assessment.
Increase in on-line DAs lodged
Increase in use of on-line DA tracking
Increase in use of on-line DA enquiries
Actual:
Application tracking has had a slight increase in the last financial year with 144
unique visitors, 70% of which are returning visitors.
Increase in on-line
DAs lodged
Increase in use of on-
line DA tracking
Increase in use of on-
line DA enquiries
Minimise
compensation
claims by
conducting
Development
Assessments
reasonably and in
good faith (ES10)
Development Assessment
supports Council’s Risk
Management Policy.
Less than five Professional negligence claims annually
Actual: Council has had no successful claims against it in relation to development
in the last financial year.
Less than five
Professional
negligence claims
annually
Provide heritage
conservation
measures (ES11)
Maintain annual heritage
incentive grant program.
Completed annually
Actual: Approval letters sent to successful applicants.
Some applicants have completed the heritage work and fully utilised the grant
money provided.
Completed annually
Heritage Advisor services.
Weekly service provided
Actual: Ongoing weekly service of organising schedule, emailing and updating
heritage advisor on schedule and registering heritage advice.
Weekly service
provided
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Strategic Management Plans 2011-2012