Page 27 - City Plan

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Objective
3. Robust governance and
systems that ensure accountable,
transparent and informed decision
making and provide effective risk
management and mitigation.
Targets:
• The mutual liability insurance rating
is greater than or equal to the
Adelaide metropolitan average.
• The number of formal complaints
to the Ombudsman is less than or
equal to the state average.
Indicator:
• Council policies and strategic
plans enable informed decision
making to support the
achievement of the
2030 Vision.
Objective
4. Valued skilled and professional
staff working towards achieving
the 2030 Vision.
Indicator:
• Human Resources policies in
place to support staff needs and
aspirations.
Objective
5. A high level of customer service for
internal and external stakeholders.
Indicator:
• High levels of satisfaction with
Council services and facilities,
measured through regular
customer satisfaction surveys.
Objective
6. Council understands and is
responsive to the community’s
needs and aspirations.
Indicator:
• Council conducts regular and
meaningful community consultation.
Objective
7. Effective and innovative
information and knowledge
management systems that enable
staff to achieve the 2030 Vision.
Indicators:
• Compliance with State
legislation regarding information
management.
• Council develops and analyses
information to identify and
respond to organisational and
community needs.