Public Integrity Guide
A guide explaining your options for getting in touch with
the City of Port Adelaide Enfield
The City of Port Adelaide Enfield is always working on improving ways that customers
and community members can communicate with us. Council is committed to the
principles of transparency and fairness when handling customer compliments, requests
and complaints.
You may wish to contact Council regarding a general matter, the standard of a service
or in relation to Elected Members, Council employees, Council Volunteers or a
supplier or contractor acting on behalf of the Council. This resource is designed to give
you information about the options that are available to you and to assist you to make
choices about how and when you contact Council.
Regardless of the method you chose to contact us by, you can expect to
• be treated with courtesy and respect
• have assistance provided to facilitate communication, which may include
arranging an interpreter or involving an advocate
• be advised that your contact or complaint has been received and be kept informed
about the timeframes expected for a response
• have your contact or complaint considered quickly and fairly
• have you contact or complaint handled confidentially, where appropriate
• be provided with information about other options that are available
• receive feedback or an outcome to your contact or complaint
In return, we ask that you treat our Elected Members, staff, volunteers and
representatives with the same courtesy and respect. Vexatious, malicious or
discriminatory behaviour towards any Council officer will not be tolerated.
Council keeps a record of reports received each year and improvements that have
been made as a result of complaints received. You can find more information
about complaints received by Council in our Annual report.
