You can request for a review
of a Council decision by
Contacting the City Manager
• By sending a letter to PO
Box 110, Port Adelaide, SA
5015
• By sending an email to
customer.service@portenf.
sa.gov.au
• By completing and
submitting a request for
review of a Council decision
form, available on Council’s
website
Examples might
include:
• Requesting a review
of the naming of a
local street
• Requesting a review
of application of
late fees
• Request for review
of process regarding
relocation of pool
You can help us to process your
request for a review by:
• First speaking to a staff member
to ensure this process is the
best option for you to follow.
However, it is not compulsory to
speak to an officer before lodging
your request
• Providing as much information as
possible including the problem,
the date, time and location of an
incident as applicable,
and your preferred remedy
or solution
9
Internal Review of Council Decisions (Section 270)
Applicable legislation:
Local Government Act 1999
If you have made a complaint and not received a satisfactory outcome, or you are
dissatisfied with a decision made by Council or its representative you may wish to lodge
a request for an internal review of that decision. An Internal review of a Council decision
is available under section 270 of the Local Government Act 1999. This is a process
established by legislation that enables Council to reconsider all the evidence utilised to
make a decision, including new evidence if relevant. You may wish to request this action if
you do not feel satisfied with the resolution offered to a complaint.
Council will formally acknowledge the receipt of your request for a review of a decision,
within 5 days of receipt. Council will also advise you about the timeframe expected for
dealing with the request.
An Internal Review Officer will be allocated to carry out the review. They will be able
to explain the review procedure to you. Steps required to conduct the review may
include undertaking enquirers to allow all relevant parties to provide factual information
and accounts of the decision-making process that led to the request for review; seeking
legal advice if warranted or arranging for independent review (where necessary) by an
appropriate person.
In most cases, Council would expect to finalise your request within 21 days, however
in some cases it may take longer. Council will keep you informed about the progress
of the review.
Once Council has received your request, and made a decision to reaffirm or rescind the
original decision, the Internal Review Officer will provide an response to your request,
stating how decisions were made, and giving you options should the response be
unsatisfactory. These options may include mediation, or contacting an external agency
such as the SA Ombudsman.
If you elect to progress with mediation, Council will work with you to select an appropriate
mediator or evaluator, from an agreed panel of persons. Costs and expenses associated
with a mediator or evaluator are to be shared equally between yourself and Council.
