6
Request for Service
Council provides a diverse range of services and programs, and is responsible for
maintaining many facilities and resources around the City. If there is an activity that
you would like carried out which Council is able, eligible or responsible for delivering,
you are encouraged to lodge a request for service. If your request is likely to take some
time, Council will keep you informed about the progress of your request. We will
also advise you of any decisions made relating to your request, and the reasons for
that decision. Council works with many other agencies and groups to help create our
safe, vibrant and healthy community, and in some cases, if you request something that
Council can not provide, we may need to refer you to someone else to assist.
You can request a service:
• In person at the Civic
Centre, or any Council
Library or Community
Centre
• By calling us on
(08) 8405 6600
• By sending an email to
customer.service@portenf.
sa.gov.au
• By sending a letter to
PO Box 110, Port Adelaide,
SA 5015
• Via the link within
Council’s online service
Examples might include:
• Request to repair damage
to infrastructure - such
as a footpath, pothole,
playground equipment,
graffiti removal
• Request to improve a
service - such as the
frequency of cleaning of
council halls, updating
information on
our website
• Request to create or
begin a service - such as
HACC services, Library
memberships, a new bin,
a new food premises
inspection
You can help us to respond
to your request by:
• Clearly stating what the
issue is, what you are
requesting and what
would be a satisfactory
resolution to the matter
• Providing as much
detail about your
request as you can,
including location and
time if relevant
