Pen2Paper June July 2015

12 / 16

Tell us what you think
Council is continually working on improving ways
in which customers can communicate with us,
and we are committed to the principles of fairness
in handling customer compliments, requests and
complaints. Council receives around 7500 customer
requests each quarter, more than 10% of which are
submitted online. Common requests and reports
include footpath repairs, dumped rubbish and
graffiti reports.
We love to hear when Council has made a positive
impact in your community or you have been
impressed with a service you’ve received. We
receive regular comments from the community and
are always thrilled to hear when we have met or
exceeded our customer’s expectations.
Recent compliments have included the speedy
repair of a bus stop seat on Days Road, the
prompt trimming of trees, the quality customer
service provided at Semaphore Library and even a
compliment regarding the quality of this publication,
our Pen2Paper newsletter!
However, if you are dissatisfied with a service,
product or action of Council, you are entitled to
make a complaint.
Through our Public Integrity Policy we seek to
demonstrate our commitment to transparency and
consistency in handling complaints and grievances.
There are also a number of appeal options that
customers who make a complaint may consider if an
initial determination is not considered satisfactory.
Requests, compliments and complaints can all be
logged on our website at
We invite you to tell us what you think, to help us
meet your needs.
The Parks and The Port:
new development policies
The Minister for Planning has updated some of the
development policies and zone boundaries at Port
Adelaide, Angle Park, and Mansfield Park (The Parks).
For Port Adelaide, the fertiliser storage facility for
Incitec Pivot has been rezoned from the Industry
Zone to the Light Industry Zone. This is associated
with the intended relocation of Incitec Pivot, and is
aimed at enabling new mixed use developments in
the vicinity of Dock One and the Port
River Expressway.
The Minister has also changed the allowable
maximum building heights in various parts of the
Port Adelaide Centre Zone and the waterfront. Some
areas now allow for increased heights, but others will
have a decreased maximum height.
For The Parks, the northern portion of the former
Parks Community Centre has been rezoned to the
Residential Zone. The rezoned area will allow for a
future medium-density residential estate. There
are new policies to guide the development of the
future community centre and library. If you are
interested in learning more, please contact Council,
hop onto our website or seek further information
from the Minister.
Funding grants coming soon
Does your community group or organisation need funds?
Do you have a brilliant idea for a community project?
Our Community and Cultural Development Grants may
be able to assist.
Council’s community grants program is an essential
community development tool that supports programs and
projects that promote active community participation and
enhance the health and wellbeing of our community.
The grants program can help with project funding for
activities that initiate and support partnerships in the local
community, bringing people together to share skills, talents,
knowledge and experiences and thereby strengthening
our local community and enhancing the quality of
community life.
Eligible organisations or community groups can apply for
up to $5000 for projects, programs or activities with a
community development outcome, or for up to $2000 for
minor capital works or the purchase of equipment.
Past successful projects include computer classes for
seniors, English language classes for new arrivals, a cultural
exchange program built around food and family, money
management for people with mild intellectual disabilities,
community gardening, the purchase of educational toys and
community arts projects.
Applications will open on Monday 13 July and close at 5pm
Thursday 27 August. Eligibility and funding criteria apply
to all Council’s grants programs. All applications should be
discussed with Council’s Grants & Events Officer prior to
any submission.
Two grant information sessions will be held prior to the
funding round opening, providing an opportunity to
learn how to apply to the City of Port Adelaide Enfield’s
grant programs:
• Wednesday 1 July, Enfield Community Centre,
540 Regency Road, Enfield, Registration from 9.30am
for a 9.45am-12pm, or
• Wednesday 8 July, Port Adelaide Enfield Town Hall,
34 Nile Street, Port Adelaide, Registration from 1.30pm
for a 1.45-4pm session
Groups that have previously been unsuccessful, or those
that have an idea or concept but don’t know how to turn it
into a winning grant application, are strongly encouraged
to attend. There will be limited places available for each
session. Please register your attendance by 24 June.
For assistance with grant enquiries, further information
on completing application forms please contact Council’s
Grants & Events Officer on 8405 6882 or
Educational toys purchased with a grant